My husband, Jon, and I are very disappointed in the “service “ from United Home Restorations. Everything started off great, Jimmy was responsive came out to our home looked at our hail damaged roof and said he was happy to work with us. He said our insurance provider is known to be difficult but he would fight for us. As soon as the insurance report came through, Jimmy and the company ghosted us. They will not return calls or texts and when my husband called the office after 5 weeks of continually trying to get in contact with Jimmy directly the lady in the office sounded like they had no record of us and that a supervisor would contact us- which they still have not. Incredibly unprofessional. There’s zero chance I would allow them up on my roof or to provide any service now, given how unreliable they have proven to be in the beginning of the process. They did decent work for family/friends in the past which is why we reached out in the first place but I highly recommend choosing a different roofing company. Few and far between are contractors that actually care and follow-through.

Matt did an amazing job of working with me through the insurance process and assisting to get the whole roof approved. Was able to “bundle and save” and get the gutters done at the same time for a decent savings as well. Workers were all professional and extremely efficient. Would definitely recommend United Restoration to anyone needing roof/gutters.

Update:Communication was not great throughout the process and could be improved on. Our roof is completed, did take longer than anticipated. Over all the completed project turned out nice.First review:Our roofing claim began in September, it is February and we still do not have our roof completed. It feels like it's one lie after the other AFTER we have made payment.They have our money and we just recently received a pile of shingles on our roof.The install is pushed back, if scheduled at all. Always an excuse.Would recommend using a different company if you would like solid communication and a completed job.

Having Matt as my Claims Rep to walk me through this process was an absolute blessing! He was very detail oriented and kept me informed throughout the entire process. The process from start to finish was pretty seamless. United did a great job with my roof once the work was started and I would recommend this veteran owned company to any one in need of roof restoration due to bad weather!

I had a more than excellent experience with this company. Their customer service is outstanding, and I worked with Matt who did a superb job in dealing with the insurance company. He kept in constant contact with me and I would definitely recommend them. The roof looks great!